Login Back To Top

I forgot my password. How do I recover this?

• Click on "I don’t know my password" in the login section and enter your username or email address in the field provided.
• You will be sent an email with a link to reset your password. The subject line of the email is "Toyo Tires Dealer Portal: Password Reset Request."
• Please check your spam folder if you do not see this email within an hour.

I forgot my username. How do I recover this?

• Please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com to recover your username.

I'm unable to login. I received a message to enter a correct username and password. What should I do?

• Your username or password may be being entered incorrectly. Please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com for assistance.

Registration Back To Top

My position is not listed in the drop down menu choices. What should I do?

• Please select a position that is most similar to your job function.

I don’t know which dealership location to select as I work at multiple locations. What should I do?

• Please select your dealership’s main office or the location that you work at most often.

Site Access & Programs Back To Top

I can’t access the Tire Orders site. What should I do?

• Only Direct Dealers may access the Tire Orders site. The Position selected during registration determines the access level.
• Toyo Tires Sales Management approves all registrants with access to place tire orders. See the charts below for detail.
• If you are a Direct Dealer and are unable to access the Tire Orders site, please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com for assistance.

I can't login to the Driven site. What should I do?

• You must be enrolled in the Driven Program to access the Driven site.
  • To download enrollment materials please click on "Learn More," then "Read More," then "Driven Program Packet."
  • To view the Driven Program Packet now click here.
• If you are already enrolled in the Driven program and have not received your login credentials, contact the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com for assistance.
• If you do not know your Driven Account number, please contact the Dealer Portal Help Desk at 1-800-953-8696 for assistance.
• All Driven users have access to the Driven site, Marketing Resources and Training.
• For more questions please contact the Dealer Portal Help Desk at 1-800-953-8696 for assistance.

I can’t access the Marketing Resources site. What should I do?

• Authorized Toyo Tires dealers may access the Marketing Resources site.
• Please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com so we may troubleshoot the issue.

I can’t access the T3 Training site. What should I do?

• Authorized Toyo Tires dealers may access the T3 Training site.
• Please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com so we may troubleshoot the issue.

I completed my training, but have not received my plaque.

• For status and all other inquiries about plaques, please email support@toyotirestraining.com.

I have a question about the Driven Program, Marketing Resources or Warranty. Who should I contact?

• Please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com so we may route your question to the appropriate contact.

I have a question about Training and Toyo Bucks. Who should I contact?

• Please email support@toyotirestraining.com so we may answer your question. Or you can call the Dealer Portal Help Desk at 1-800-953-8696.

I passed the Training courses but did not earn Toyo Bucks. What happened?

• Users with the "Prospect" position are not eligible for T3 Training rewards.

I have a question about POP and Wearables or my order placed. Who should I contact?

• Please call ShopToyo Support at 1-800-560-7718 or email shoptoyo@holtzman-bechtel.com so we may answer your question.

I have a question about the signage program. Who should I contact?

• Please contact your Toyo sales manager.

Tire Orders Back To Top

I can’t find the tires that I’d like to order. What should I do?

• There are several ways to search for tires including by product code (SKU), by product name, and by tire line.
  • By product code/SKU: Enter the product code/SKU in "Build an Order," then click "Search."
  • By product name: enter the product name in "Search Catalog," e.g. "Open Country M/T," then click "Search."
  • By tire line: Click "Select A Tire Line" to expand the menu, and then click on the tire line of interest, e.g. "Proxes."
  • Use the filters to narrow the search results.

I’m trying to upload a file to place my order but get an error message. What should I do?

• Please be sure your file is set up correctly. There are two sample files provided that you may use as a template.
• Select the .csv or .xls file and enter your order information.
• Save this to your computer, and then upload the file to the Tire Orders site.
• If you continue to experience issues please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com so we may help troubleshoot the issue.

I have a question about my bill. Who should I contact?

• Please call Customer Service at 1-800-557-8696.

I can’t find one of my invoices or statements. Who should I contact?

• Please call Customer Service at 1-800-557-8696.

I need to change my order. Who should I contact?

• Please call Customer Service at 1-800-557-8696.

I can’t find information on one of my orders. Who should I contact?

• Please call Customer Service at 1-800-557-8696.

I need to check the status of one of my backorders. Who should I contact?

• Please call Customer Service at 1-800-557-8696.

Toyo Transfer Program  Back To Top

Transfer Program Terms & Conditions

• TTC Distributor Agreement 2022
• TTC Dealer Agreement 2022