How can we help you?

Still need help? Please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com.

Login Back To Top

I forgot my password. How do I recover this?

  • Click on "I don’t know my password" in the login section and enter your username or email address in the field provided.
  • You will be sent an email with a link to reset your password. The subject line of the email is "Toyo Tires Dealer Portal: Password Reset Request."
  • Please check your spam folder if you do not see this email within an hour.

I forgot my username. How do I recover this?

I'm unable to login. I receive a message to enter a correct username and password. What should I do?

  • Your username or password may be being entered incorrectly. Please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com for assistance.

Registration Back To Top

My position is not listed in the drop down menu choices. What should I do?

  • Please select a position that is most similar to your job function.

I'm trying to register as an agency contact but I don't have an Employee ID. What should I do?

  • Please enter your company’s name in the Employee ID field.

I don’t know which dealership location to select as I work at multiple locations. What should I do?

  • Please select your dealership’s main office or the location that you work at most often.

Site Access & Programs Back To Top

I can’t access the Tire Orders site. What should I do?

  • Only Direct Dealers may access the Tire Orders site. The Position selected during registration determines the access level.
  • Toyo Tires Sales Management approves all registrants with access to place tire orders. See the charts below for detail.
  • If you are a Direct Dealer and are unable to access the Tire Orders site, please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com for assistance.
Driven Program Table
Driven Program Table
Driven Program Table

A Form W-9 is in the Driven Enrollment Packet. Who needs this and where should I send it?

  • Please fax this to 888-724-6841 or email to hq@toyodriven.com.
  • Rewards are issued via a reloadable debit card. The Form W-9 is required to set up the debit card account.
  • Program HQ is required to file a Form 1099 with the IRS if your reward earnings are $600.00 or more during the calendar year.

I can't login to the Driven site. What should I do?

  • You must be enrolled in the Driven Program to access the Driven site.
    • To download enrollment materials please click on "Learn More," then "Read More," then "Driven Program Packet."
    • To view the Driven Program Packet now, click here.
  • If you are already enrolled in the Driven program, please be sure you are entering your Driven Account Number in the Username/Email field.
    • Your Driven Account number begins with a capital "A" followed by 6 digits, e.g. A123456
    • To login as the Card Holder add "CH" to the Driven Account Number (no spaces), e.g. A123456CH
    • To login as the Contact Person add "CP" to the Driven Account number (no spaces), e.g. A123456CP
  • If you do not know your Driven Account number, please contact the Dealer Portal Help Desk at 1-800-953-8696 for assistance.

I’m confused by my Driven Accounts. I set up my account but then there were also emails about Driven Card Holder and Driven Contact Person accounts. What are these and what should I do?

  • Currently the Driven program has three user roles: "Owner" (Dealer Contact), Card Holder and Contact Person. The Single Sign On server currently recognizes these user roles as three different users.
    • Once the Owner is enrolled in the program, which is completed by filling out the Enrollment form and receiving approval by a Toyo Tires Regional Sales Manager, an email is sent to complete setting up the account by selecting a password.
      • The Username is the Dealership’s Account Number, a capital "A" followed by 6 digits, e.g. A123456
    • The first time entering the Driven site the Owner is prompted to select a Card Holder and Contact Person. This may be the same or different persons. The Card Holder and Contact Person are also sent emails to complete setting up the accounts by selecting a password.
      • Card Holder Username: Account Number + CH (no spaces), e.g. A123456CH
      • Contact Person Username: Account Number + CP (no spaces), e.g. A123456CP
    • The first time entering the Driven site the Card Holder and Contact Person are prompted to enter information specific to these roles.
  • All Driven user roles have access to the Driven, Marketing Resources and Training sites. Only the Card Holder may see information related to the Debit Card.
  • For more questions please contact the Dealer Portal Help Desk at 1-800-953-8696 for assistance.

I can’t access the Marketing Resources site. What should I do?

  • All authorized Toyo Tires dealers may access the Marketing Resources site.
  • Please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com so we may troubleshoot the issue.

I can’t access the T3 Training site. What should I do?

  • All authorized Toyo Tires dealers may access the T3 Training site.
  • Please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com so we may troubleshoot the issue.

I have a question about the Driven Program, Toyo Bucks, Marketing Resources, Signage, POP, Wearables, Training or Warranty. Who should I contact?

  • Please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com so we may route your question to the appropriate contact.

Tire Orders Back To Top

I can’t find the tires that I’d like to order. What should I do?

  • There are several ways to search for tires including by product code (SKU), by product name, and by tire line.
    • By product code/SKU: Enter the product code/SKU in "Build an Order," then click "Search."
    • By product name: enter the product name in "Search Catalog," e.g. "Open Country M/T," then click "Search."
    • By tire line: Click "Select A Tire Line" to expand the menu, and then click on the tire line of interest, e.g. "Proxes."
    • Use the filters to narrow the search results.

I’m trying to upload a file to place my order but get an error message. What should I do?

  • Please be sure your file is set up correctly. There are two sample files provided that you may use as a template.
  • Select the .csv or .xls file and enter your order information.
  • Save this to your computer, and then upload the file to the Tire Orders site.
  • If you continue to experience issues please call the Dealer Portal Help Desk at 1-800-953-8696 or email ecommsupport@toyotires.com so we may help troubleshoot the issue.

I have a question about my bill. Who should I contact?

  • Please call Customer Service at 1-800-557-8696.

I can’t find one of my invoices or statements. Who should I contact?

  • Please call Customer Service at 1-800-557-8696.

I need to change my order. Who should I contact?

  • Please call Customer Service at 1-800-557-8696.

I can’t find information on one of my orders. Who should I contact?

  • Please call Customer Service at 1-800-557-8696.

I need to check the status of one of my backorders. Who should I contact?

  • Please call Customer Service at 1-800-557-8696.